Refund Policy

Policy updated: 2026-02-02

Subscriptions and cancellations

SiPhox Health does not offer refunds for subscription periods in which a test kit has already shipped.

If your test kit has not yet shipped and you wish to cancel your membership and pending shipment, email support@siphoxhealth.com.

Payments for panels billed monthly are collected at the beginning of each monthly billing period and are nonrefundable. If you cancel, your membership benefits will remain available through the end of your paid billing period.

Returns

We cannot accept returns of test kits. If you receive a refund or cancel your membership, you do not need to return your kit. You may keep it or dispose of it.

Incomplete test results

We make commercially reasonable efforts to analyze every biomarker included in your purchased panel. However, biological variability, sample quality, shipping conditions, or laboratory processing limitations may prevent us from reporting results for some biomarkers.

If your results are incomplete, we will evaluate the extent and nature of the missing results to determine whether a complimentary replacement kit or account credit is appropriate. This assessment is based on our internal quality standards and whether retesting is clinically feasible.

Incomplete results do not automatically qualify for a refund, credit, or replacement kit. If most biomarkers in your panel are successfully analyzed, we may determine that no replacement or credit will be provided.

Contact us

For questions about this policy, email support@siphoxhealth.com.